America’s 911 system continues to face a severe shortage of dispatchers to handle the over 240 million calls that pour into 911 centers each year. According to NENA, the 9-1-1 Association, 82% of 911 centers nationwide are understaffed, struggling with hiring and retention.
Prepared’s assistive AI for 911 helps dispatchers do more with less — ensuring fast, effective responses when every second counts. Smartphones hold critical data — including precise location, photos, video and text — that can help shape emergency response. With 80% of 911 calls now coming from mobile devices, this data is essential for responders. But access remains a challenge. Many 911 centers still rely on landline-era infrastructure, making it difficult to retrieve and process smartphone data at scale.
Starting today, Prepared by Axon integrates with Android Emergency Live Video.
Dispatchers using Prepared by Axon can now request live video, securely and in real time with a single click, no links required. This gives dispatchers a real-world view of the emergency through the caller’s eyes, enabling faster, more informed responses tailored to the situation.
This integration marks another step in our mission to ensure every emergency gets the fastest, most informed response possible, no matter the mobile device. By supporting Android Emergency Live Video (powered by Android Emergency Location Service), we're helping ensure a consistent, modern emergency response experience for all.
Learn more about how Prepared by Axon is helping 911 centers modernize response here.
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