platform feature
Quality Assurance
Evaluate call-taking quality in real-time to develop staff faster and retain more personnel.
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01

High-Impact, Highlighted

Assistive AI ensures the most critical calls are surfaced first so that supervisors can maintain real-time visibility.

02

Evaluate More, Faster

Prepared covers every call so you can save time and stop searching for needles in haystacks.


03

Train & 
Retain

Get trainees signed off sooner, celebrate your strongest call-takers, and improve overall retention.