Why Pitkin County Chose Prepared Assist

Over the next month, with NENA 2024 on the horizon, we'll share insights from agencies using Prepared Assist's powerful assistive AI, explaining why they believe the platform can be an effective tool for their telecommunicators.

First, we asked Brad Flanagan, ENP, RPL, MPA, Emergency Operations Manager for Pitkin County (CO), why he chose Prepared Assist for his agency:

Pitkin County chose Prepared Assist because we have a young, excited team that may not have as much experience as some teams. They benefit greatly from its advanced features. Prepared Assist offers transcription, real-time language translation, and the ability to text callers directly, ensuring our dispatchers understand and respond to calls efficiently. Additionally, its call summarization feature provides rolling summaries that can be easily integrated into our CAD system, enhancing communication and efficiency across our agency. This, along with other IoT integrations, creates a comprehensive system within one user interface, providing additional real-time information on calls for service that our Dispatchers, Supervisors, and Call-Takers wouldn't otherwise have.

Now let’s break it down.

Call summarizations and easy integration into workflow

AI is the backbone of Assist’s most powerful features, including translation and Insights, which power call summarizations.

Insights use transcribed audio to highlight and distinguish key pieces of information for the telecommunicator so that they can quickly disseminate that information directly to responders in the field.

As Brad notes, two-click copy and paste enables telecommunicators to easily transfer this information directly to the CAD system, “enhancing communication and efficiency across [the] agency.”

Single interface

Data and tools can only help telecommunicators if they have the time to use them. More screens and more changes to existing workflows may only serve to hinder call processing speed.

Luckily, with Prepared Assist, you can centralize powerful, core features on a single screen to drive situational clarity without slowing down.

Telecommunicators get one, comprehensive system that provides next-generation media, assistive insights, and enhanced location.

Give youth an Assist

Jeff Carney, Executive Director of Hamilton County 9-1-1 (TN), a Prepared partner agency, said, “There’s things that [Prepared Assist] is [highlighting] that it would take a veteran, veteran call-taker to pick up on.”

Veteran telecommunicators are an invaluable asset to PSAPs, lending experience and a steady hand on the most chaotic of calls. Young telecommunicators are also an invaluable asset, bringing a new energy and perspective to the PSAP.

Prepared Assist gives you the ability to blend the two.

As Jeff told us, there are times that Assist is able to highlight information that even some veteran telecommunicators may miss and Brad specifically noted that the platform’s features have proven beneficial to his young but passionate team.

Combine the energy and enthusiasm of a young telecommunicator with the seasoned repertoire of a veteran and you get a team of efficient and effective telecommunicators helping the constituents of Pitkin County.

And whatever help they may receive from our AI-powered technology, they’re still the backbone of 911 - and they’ll remain that for a long time to come - we just want to lend an Assist.

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AI has arrived in 9-1-1 and agencies like Pitkin County are demonstrating how it can help centers operate more efficiently and drive better outcomes for their communities.

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