Toolkit

How ECCs are Using Video in 2024

By Josh Keeler

In the last three years, video has begun to be widely incorporated into the 911 call. Prepared partner ECCs alone encompass 49 states, serving communities that protect over 90 million Americans combined. The recent announcement and upcoming launch of Emergency SOS Live Video, an integration of Prepared technology with Apple iPhone, means that incorporating live video into emergency response will soon become even easier.

Prepared ECCs have used live video from callers to assist live births, respond to a volcanic eruption, rescue a stranded free climber halfway up a mountain, and so much more. Across the country, emergency personnel are either using video in their centers, seeing it used in other centers, or exploring the idea within their team.

In this toolkit, you’ll discover why so many have already deployed video through Prepared Assist...and why you might want to join them. Specifically, we dive into use cases for: 

  • Police call-taking and dispatching
  • Fire call-taking and dispatching
  • EMS call-taking and dispatching

Including 5+ real-life stories and testimonials from frontline telecommunicators and agency directors! 

Download this free case study to see how video can make an impact for your ECC!

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