How ECCs are Using AI in 2024

AI has begun to penetrate the realm of public safety, with companies beginning to incorporate AI-powered solutions into their offerings. 9-1-1, in particular, has become a hotbed for new applications of AI. Day after day, call after call, telecommunicators listen to people’s worst moments and navigate emergencies with calm to dispatch an appropriate and effective response. Amidst the call to call chaos, the International Academies of Emergency Dispatch (IAED) highlights that agency staffing has reached crisis levels.

Amplifying the issue, modern consumer technology has caused a boom in the amount of accidental 9-1-1 calls, jamming up the emergency line and pulling telecommunicators away from real emergencies. “Hangups” have caused so many challenges for 9-1-1 that companies have built solutions to address the problem.

With staffing down, accidental calls rising, and overall call volume rising around the country, can AI represent a possible salve?

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